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    Google sheets integration stopped

    Asked by jonvove01 on April 13, 2017 at 12:45 PM

    Please restart the integration. It has stopped again.

    Why does this keep happening. We want to rely on this for a live appliation but it regularly stops working.....

     

    Page URL:
    https://www.jotform.com/jonvove01/production-sop13

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    JotForm Support

    Answered by Kiran on April 13, 2017 at 02:19 PM

    We are sorry for the inconvenience this may have caused. I have pushed the missing submissions to the spreadsheet now. Please check and let us know if you need any further assistance. 

    Please be noted that if you have made any changes to the integrated Spreadsheet would break the integration. Please check if there are any modifications made to the spreadsheet. In this case, you may be required to reintegrate the Google spreadsheet again on the form.

    Thank you! 

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    Answered by jonvove01 on April 13, 2017 at 02:21 PM

    We didn't change the underlying sheet.

    Would a Zapier Integration be more reliable than the google sheets integration?

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    JotForm Support

    Answered by Kiran on April 13, 2017 at 03:49 PM

    Generally, the integration breaks when there are any modifications to the integrated spreadsheet. Otherwise, it should be working fine unless there are any issues with the integrated google account or API. You may also give a try using Zapier to integrate Google Spreadsheet. However, Zapier offers limited services on a free plan and you may be required to upgrade to paid plan based on your requirement. 

    Thanks!