What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can you refund my subscription payment?

    Asked by CITEgypt on April 13, 2017 at 02:07 PM
    can you refund me my money (19$) then I will upgrade my account again?
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    JotForm Support

    Answered by ashwin_d on April 13, 2017 at 02:12 PM

    Hello CITEgypt,

    Upon your request, I have sent a request to our billing team to process the refund for your last subscription payment. Please allow 7-10 days for the payment to reflect in your account.

    Thank you!

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    Answered by CITEgypt on April 17, 2017 at 08:05 PM

    any update

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    JotForm Support

    Answered by ashwin_d on April 17, 2017 at 11:26 PM

    Hello CITEgypt,

    Upon checking our records, I found that your refund is still not processed. Please note that PayPal refunds are processed manually and your refund request is still in queue. It should be processed soon.

    Thank you!