Can you refund my subscription payment?

  • CITEgypt
    Asked on April 13, 2017 at 2:07 PM
    can you refund me my money (19$) then I will upgrade my account again?
  • Ashwin JotForm Support
    Replied on April 13, 2017 at 2:12 PM

    Hello CITEgypt,

    Upon your request, I have sent a request to our billing team to process the refund for your last subscription payment. Please allow 7-10 days for the payment to reflect in your account.

    Thank you!

  • CITEgypt
    Replied on April 17, 2017 at 8:05 PM

    any update

  • Ashwin JotForm Support
    Replied on April 17, 2017 at 11:26 PM

    Hello CITEgypt,

    Upon checking our records, I found that your refund is still not processed. Please note that PayPal refunds are processed manually and your refund request is still in queue. It should be processed soon.

    Thank you!