Can you refund my subscription payment?

  • Profile Image
    CITEgypt
    Asked on April 13, 2017 at 02:07 PM
    can you refund me my money (19$) then I will upgrade my account again?
  • Profile Image
    ashwin_d
    Answered on April 13, 2017 at 02:12 PM

    Hello CITEgypt,

    Upon your request, I have sent a request to our billing team to process the refund for your last subscription payment. Please allow 7-10 days for the payment to reflect in your account.

    Thank you!

  • Profile Image
    CITEgypt
    Answered on April 17, 2017 at 08:05 PM

    any update

  • Profile Image
    ashwin_d
    Answered on April 17, 2017 at 11:26 PM

    Hello CITEgypt,

    Upon checking our records, I found that your refund is still not processed. Please note that PayPal refunds are processed manually and your refund request is still in queue. It should be processed soon.

    Thank you!