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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The reply to address comes as noreply@jotform.com instead of the submission email

    Asked by permissions_books on April 13, 2017 at 02:34 PM
    Hello, yes now it works however when the form is submitted, the "reply to" address comes as noreply@jotform.com instead of the customer's email that is entered on the form.
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    JotForm Support

    Answered by AIDAN on April 13, 2017 at 02:47 PM

    I have checked https://www.jotform.com/permissions_books/wolters-kluwer-disability_form and found that its autoresponder is set with noreply@jotform.com as the reply to email:

    If you would like to have the "Requestor's Email" submission value there, please input {email} instead of noreply@jotform.com and that will get replaced automatically whenever an autoresponder is sent.

    I also checked the email notification and found that it has the reply to field set correctly as "Requestor's Email".

    I hope this helps. If you need further assistance please let us know. Thank you.

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    Answered by permissions_books on April 18, 2017 at 01:18 PM

    We did change this to reflect the customer's email as the Reply-To Email however when it comes into Salesforce, it pulls it from the Sender's Email which is noreply@jotform.com per the screen shot below. Is there a way to get this fixed or is it a SF issue? Has anyone else encountered a similar issue with SF integration and JotForm?

     

     

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    JotForm Support

    Answered by AIDAN on April 18, 2017 at 03:29 PM

    Could you please provide us with more information on your use case of the Salesforce integration, such as the form ID or URL that you're using, and the process that you're following to get the issue?

    That would allow us to inspect this better, as I have tried a test integration and was able to see the correct email address in the contact and also in a test case I created.

    Thank you in advance. We are awaiting your reply.

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    Answered by permissions_books on April 19, 2017 at 04:59 PM

    Hello Aidan,

    We currently have a total of three forms that we've migrated to Salesforce per below URLS:

    The below two forms are being sent to the following email address: permissions@lww.com

    https://www.jotform.com/permissions_books/wolters-kluwer-disability_form

    https://www.jotform.com/permissions_books/WK_BooksRequest

    The below forms are being sent to the following email address: journalpermissions@lww.com 

    https://www.jotform.com/permissions_books/WK_JournalsRequest

     

    When a customer fills out the form, it would come directly to one of those two email addresses (depending on which form is used) which are integrated in Salesforce. When the submission is received as a case in Salesforce, the contact name and email ends up pulling the information from where the form is received - noreply@jotform.com as opposed to the recipient's email address. This was not an issue when this was integrated with RightNow (Oracle CRM) but suddenly noticed this in SF. Does this answer your question? Are there specific screen shots I can provide to further look into this matter? Have I missed anything?

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    JotForm Support

    Answered by Mike on April 19, 2017 at 09:46 PM

    Since we do not have the Salesforce Case integration type, how do you integrate it?

    Do you use a Salesforce 'On-Demand Email-to-Case' to turn form email notifications to the cases, or some other option?