What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can't edit the Options of the Purchase Order payment field

    Asked by maxbsmithjr on April 13, 2017 at 03:54 PM

    Please look into this matter.  The payment widget for PayPal, Square nor the Purchase Order is not working.  I tried it on both Chrome and Firefox.  I'm a graphic designer so I'm not a newbie.  The system does not allow me to properly edit the different information fields like Quantity, Size, Variation, etc.

  • Profile Image
    JotForm Support

    Answered by Jim_R on April 13, 2017 at 05:51 PM

    Hello @maxbsmithjr - I fiddled around with the Purchase Order payment field but failed to see the problem you're describing. Here's how it went from my perspective:

    I also tested with Paypal, Stripe and Square and got the same results. Can you be more specific on which part of the Payment Field are you having trouble editing? Perhaps sharing us the ID/URL of the form you're currently working on, along with a screenshot of how it looks like from your end will help us in better understanding your issue.

    Related guide: How-to-add-screenshots-images-to-questions-in-support-forum

  • Profile Image

    Answered by amylynpace on April 13, 2017 at 05:53 PM

    Got the same problem right now Max. It's not just you.

    JotForm Support. Try editing an existing form instead of creating a new form.

    Amy.

  • Profile Image
    JotForm Support

    Answered by Jim_R on April 13, 2017 at 07:50 PM

    Hello Amy, thanks for reporting this to us. I'm seeing you also posted your own thread here https://www.jotform.com/answers/1118953 where you described the issue in more detail.

    To give way to maxbsmithjr and to avoid confusion, we'll be addressing your concern on your thread. Please expect our reply shortly.

  • Profile Image
    JotForm Support

    Answered by Mike on April 13, 2017 at 08:15 PM

    We are sorry for the inconveniences caused. The issue with payment fields has been fixed.

    If you can still reproduce it, please do a hard webpage refresh.