I can't edit the Options of the Purchase Order payment field

  • maxbsmithjr
    Asked on April 13, 2017 at 3:54 PM

    Please look into this matter.  The payment widget for PayPal, Square nor the Purchase Order is not working.  I tried it on both Chrome and Firefox.  I'm a graphic designer so I'm not a newbie.  The system does not allow me to properly edit the different information fields like Quantity, Size, Variation, etc.

  • Support_Management Jotform Support
    Replied on April 13, 2017 at 5:51 PM

    Hello @maxbsmithjr - I fiddled around with the Purchase Order payment field but failed to see the problem you're describing. Here's how it went from my perspective:

    I cant edit the Options of the Purchase Order payment field Image 1 Screenshot 20

    I also tested with Paypal, Stripe and Square and got the same results. Can you be more specific on which part of the Payment Field are you having trouble editing? Perhaps sharing us the ID/URL of the form you're currently working on, along with a screenshot of how it looks like from your end will help us in better understanding your issue.

    Related guide: How-to-add-screenshots-images-to-questions-in-support-forum

  • amylynpace
    Replied on April 13, 2017 at 5:53 PM

    Got the same problem right now Max. It's not just you.

    JotForm Support. Try editing an existing form instead of creating a new form.

    Amy.

  • Support_Management Jotform Support
    Replied on April 13, 2017 at 7:50 PM

    Hello Amy, thanks for reporting this to us. I'm seeing you also posted your own thread here https://www.jotform.com/answers/1118953 where you described the issue in more detail.

    To give way to maxbsmithjr and to avoid confusion, we'll be addressing your concern on your thread. Please expect our reply shortly.

  • Mike
    Replied on April 13, 2017 at 8:15 PM

    We are sorry for the inconveniences caused. The issue with payment fields has been fixed.

    If you can still reproduce it, please do a hard webpage refresh.