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    I can't access my account

    Asked by Tamara Baranova on July 06, 2012 at 07:12 AM

    I've set up an account for a client and created a survey form: http://form.jotformeu.com/form/21717009273349

    I need to change settings and I can't find login details for this account. I think the username was cmcoaching. But when I used password reset neither myself nor my client received the password reset email.

    My addresses could have been info@, tamara@ tjconsulting.co.uk or hello@wpdesigngenies.com.

    Client's address is catherine@cmcoaching.co.uk.

    Could you please help us restore access for the form!

    Thanks,

    Tamara

    Page URL:
    http://form.jotformeu.com/form/21717009273349

  • Profile Image
    JotForm Support

    Answered by idarktech on July 06, 2012 at 08:56 AM

    Hi Tamara,

    That's correct! That account belongs to cmcoaching account but the e-mail address is catherine@cmcoaching.com, so I guess this is wrong. I then went ahead and changed it to catherine@cmcoaching.co.uk, you may now recover your password by following this guide.

    Let me know if you run into any problem. Thanks.