What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Pending payments

    Asked by JessicaTenterprise on April 13, 2017 at 08:40 PM

    Can you tell me more about pending payments and what this means?


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    JotForm Support

    Answered by BJoanna on April 14, 2017 at 03:13 AM

    Incomplete payment usually means that someone decided to not pay upon submitting the payment form. 

    If you are receiving payments in your Paypal account BUT they are showing as incomplete in your JotForm account, then that maybe more related to your Paypal account's IPN not being enabled. You can follow this guide on how to enable your IPN: 

    How to Enable IPN on your Paypal Account

    Please check this guides to find more about Incomplete Payments:

    Paypal Incomplete Payments FAQ

    How to view incomplete payments

    Hope this will help. Let us know if you need further assistance.