Pending payments

  • Profile Image
    Asked on April 13, 2017 at 08:40 PM

    Can you tell me more about pending payments and what this means?


  • Profile Image
    Answered on April 14, 2017 at 03:13 AM

    Incomplete payment usually means that someone decided to not pay upon submitting the payment form. 

    If you are receiving payments in your Paypal account BUT they are showing as incomplete in your Jotform account, then that maybe more related to your Paypal account's IPN not being enabled. You can follow this guide on how to enable your IPN: 

    How to Enable IPN on your Paypal Account

    Please check this guides to find more about Incomplete Payments:

    Paypal Incomplete Payments FAQ

    How to view incomplete payments

    Hope this will help. Let us know if you need further assistance.