What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    form not updating again.

    Asked by yourinvites on April 14, 2017 at 08:26 AM

    https://form.jotform.com/60824080950958

    Added new options to the envelope colour drop down and they are not showing 

     

     

  • Profile Image

    Answered by Sven on April 14, 2017 at 09:14 AM

    I cloned your form, and I was able to see the full list of options. 

     

    Can you try clearing your form cache, to do so, please follow this guide:

    How to Clear Your Form Cache?

    If the issue is not resolved, please get back to us so we can assist you further. 

     

    You can also clone this working version of your form, via this URL:

    https://form.jotformpro.com/71033645254956

     

    Here's how to clone an existing form in your account:

    How to Clone an Existing Form from a URL

     

     

    Thank you.

     

  • Profile Image

    Answered by yourinvites on April 14, 2017 at 09:44 AM
    Definitely not working our end. Cleared cached and tried private browser
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on April 14, 2017 at 10:49 AM

    We are sorry for the inconvenience this may have caused. We have experienced a temporary issue with the syncing process and it has been fixed now by our backend team. Please check again and let us know if you are still experiencing any issue. We will be happy to take a look again. 

    Thank you!

  • Profile Image

    Answered by yourinvites on April 14, 2017 at 11:44 AM
    HI,
    Yes, all working now thank you.
    Kind Regards
    ...