What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can't use the Lightbox Embed method on my Website Builder

    Asked by drhovav on April 14, 2017 at 10:26 AM

    Anyone else have website builder and having problems with this? What do you recommend?

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    JotForm Support

    Answered by Jim_R on April 14, 2017 at 11:43 AM

    Hello @drhovav - This highly depends on the website builder that you use. Some platforms disallow, strip off, or restrict script insertion altogether (for security reasons).

    At the very least, perhaps we can help you in confirming this if you could share the name of the Website Builder platform you're using. You should also share your website URL where you're hoping to embed the form using the Lightbox Embed method.

    We could then search around Google for related articles, guides, help pages, documentation from your provider that will let us know if this is something doable or not.

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    Answered by drhovav on April 14, 2017 at 01:52 PM

    I didn't even know that website builder has a specific platform. It is hosted by GoDaddy. My website is www.lifetimeinsight.com . Thank you so much for helping!

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    JotForm Support

    Answered by Jim_R on April 14, 2017 at 02:21 PM

    Thanks, if it's the GoDaddy Website Builder, you can insert scripts by following this guide I'm citing below. Basically, your workflow would be:

    1. Get the Lightbox Embed codes

    Complete guide: How-to-create-a-lightbox-form 

    2. Then add the script on your Website Builder

    Related article: Add-scripts-and-html

    I strongly urge you to carefully review both guides above from us and GoDaddy. After doing so and it still fails, use the iFrame Embed method instead. This won't create a lightbox popup on your website anymore but at least you'd be able to embed the form on your website.

    Related guide: Getting-the-form-iFrame-code