What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why submission PDF is not showing completely in DropBox?

    Asked by ICFforms on April 14, 2017 at 10:57 AM

    We are integrating this form with our dropbox account.  It appears that the PDF that is uploaded to dropbox is cutting off a huge portion of the matrix field.  Why? Can this be edited or corrected?  Is there a way that we can change the PDF orientation from portrait to landscape?  We would like to send a PDF copy to the user as well but do not want to provide them with a PDF that does not include the full matrix field.

  • Profile Image
    JotForm Support

    Answered by Nik_C on April 14, 2017 at 11:47 AM

    I tested our DropBox integration and PDF that is uploaded when the form is submitted. But I couldn't replicate this problem. The PDF is passing through completely:

    Are you seeing something else?

    Please let us know.

    Thank you!

  • Profile Image

    Answered by ICFforms on April 14, 2017 at 02:00 PM

    Hello,

    It is cutting off the columns, not the rows.  There are seven columns and it is only displaying 4.

     

    Thank you

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    JotForm Support

    Answered by Nik_C on April 14, 2017 at 02:57 PM

    Thank you for additional information, I see the problem now. The problem is in PDF actually, so please try to customize the PDF, here is how to do that:

    1) Go to Submissions:

    2) Click PDF-Customize PDF:

    3) And you can remove the label to free up space on the left, you can also resize the table:

    Please try and let us know how it worked for you.

    Thank you!

  • Profile Image

    Answered by ICFforms on April 14, 2017 at 04:08 PM

    You're a life saver!

    I had no idea that this could be done!

     

    Thank you!!