Why submission PDF is not showing completely in DropBox?

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    ICFforms
    Asked on April 14, 2017 at 10:57 AM

    We are integrating this form with our dropbox account.  It appears that the PDF that is uploaded to dropbox is cutting off a huge portion of the matrix field.  Why? Can this be edited or corrected?  Is there a way that we can change the PDF orientation from portrait to landscape?  We would like to send a PDF copy to the user as well but do not want to provide them with a PDF that does not include the full matrix field.

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    Nik_C
    Answered on April 14, 2017 at 11:47 AM

    I tested our DropBox integration and PDF that is uploaded when the form is submitted. But I couldn't replicate this problem. The PDF is passing through completely:

    Are you seeing something else?

    Please let us know.

    Thank you!

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    ICFforms
    Answered on April 14, 2017 at 02:00 PM

    Hello,

    It is cutting off the columns, not the rows.  There are seven columns and it is only displaying 4.

     

    Thank you

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    Nik_C
    Answered on April 14, 2017 at 02:57 PM

    Thank you for additional information, I see the problem now. The problem is in PDF actually, so please try to customize the PDF, here is how to do that:

    1) Go to Submissions:

    2) Click PDF-Customize PDF:

    3) And you can remove the label to free up space on the left, you can also resize the table:

    Please try and let us know how it worked for you.

    Thank you!

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    ICFforms
    Answered on April 14, 2017 at 04:08 PM

    You're a life saver!

    I had no idea that this could be done!

     

    Thank you!!