What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there a way I can access older submissions in my forms?

    Asked by antnoto on April 14, 2017 at 12:20 PM

    Hello

     

    Im not sure why, But the jot forms only seem to go back to August 2016. Is there a way I can access the forms that were submitted before this date? 

     

    Thank you

     

    Sarah

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    JotForm Support

    Answered by Welvin on April 14, 2017 at 01:28 PM

    That's because you have downgraded your account to the free plan. Free accounts can only store up to 500 total submissions (Total Submissions Storage limit). You have more than 500 submissions so we've deleted those and put it on the archive. But you've upgraded your account to the Storage Plan so you should be all set now. Please check your form submissions again.