What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When creating a new product

    Asked by mcwdc on April 14, 2017 at 12:37 PM

    When creating a new product, I'm unable to save it. Is there a glitch in the program or is it something I'm doing wrong?

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    JotForm Support

    Answered by Kevin_G on April 14, 2017 at 01:35 PM

    I've cloned one of your forms and I was able to add a product: 

    It is also showing up when I preview the form: 

    Are you still experiencing the issue on your end? 

    Could you please share us the link to the form you're working on? 

    I've also cleared your forms cache, please let us know how it goes. 

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    JotForm Support

    Answered by Kevin_G on April 14, 2017 at 01:37 PM

    You could also try opening your form in incognito mode and see if the issue is replicated, if this persists, please share us a screenshot about it, this guide will help you to upload it with your next reply: How-to-add-screenshots-images-to-questions-in-support-forum