What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why isn't shipping being added when some of my products are selected?

    Asked by schwicky2008 on April 14, 2017 at 03:07 PM

    I have a party form that has 36 items. I just had a customer purchase 1 item and it didn't charge her shipping. My shipping charge is set at $3 flat rate per order. I went onto the form after that and tested it. It's not charging shipping on any of the new items that I have added.  It's only charging it on the original items from when I first created the form. Please help me fix this. I can't afford not to have the shipping paid.

    Page URL:
    https://form.jotform.us/70616469192159

    Screenshot
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    JotForm Support

    Answered by Nik_C on April 14, 2017 at 04:23 PM

    It was most probably a glitch, I cleared your form cache and everything is working fine now. I tested your form and it is working fine now.

    Please check and let us know how it worked.

    Thank you!