What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    For some reason, we are not receiving the forms to our email. Is there a network connection issue?

    Asked by ProductionServices on July 06, 2012 at 11:57 AM

    We are getting every other email that is sent except Jotform requests.

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    Answered by pinoytech on July 06, 2012 at 12:10 PM

    Hi,

    Sorry for the inconvenience that may have caused. Regarding on this issue, can you please set your Notification's Sender E-mail to noreply@jotform.com and contact your email provider and request them to add JotMail's IP Addresses to their whitelist.

    188.138.116.138

    107.20.173.204

    174.34.57.218

    174.34.57.216

    174.34.57.214

    174.34.57.219

    208.117.50.251

    85.25.117.56

    Hope this help and if you need further assistance, feel free to contact us again anytime.

    Thank you!

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    Answered by ProductionServices on July 09, 2012 at 01:23 PM
    New response received
    Thanks!
    Problem solved!!!
    We appreciate your prompt response!
    *Elidaysi Medina*
    *Production Support*
    [image: Description: The SBTS shield logo.]
    Southern Seminary
    2825 Lexington Road
    Louisville, KY 40280
    *Desk: (502) 897-4214*
    Store: (502) 897-4212
    Fax: (502) 897-4711
    Email: emedina@sbts.edu
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    Answered by pinoytech on July 09, 2012 at 01:55 PM

    Good to hear that! If you need further assistance, feel free to contact us again anytime.

    Thank you!