What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Downgrading and form storage

    Asked by WagtheDog on April 14, 2017 at 04:18 PM

    I would like to downgrade my account back to the free option as I have a client database now where I collect 90% of my form info.  How should I prep for this downgrade with regards to my current forms and data collected to ensure that I do not lose anything?  Thank you,  Jennifer

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    JotForm Support

    Answered by david on April 14, 2017 at 06:24 PM

    I checked your account and your are well within even the Free account limits.  The only limit you would run into would be the form creation limit.  Your current forms would remain active but you would not be able to create new forms without going back under the 5 active form limit for Free accounts.

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    Answered by WagtheDog on April 15, 2017 at 09:44 AM
    Thank you so much for the quick and very helpful reply!