What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Attach a File: Request to allow Excel files as attachments on Autoresponders

    Asked by IssuesInk on April 14, 2017 at 04:19 PM

    How do I add an excel file as an attachment to an auto responder email

    Says I cannot attach a file with that format?

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    JotForm Support

    Answered by Mike on April 14, 2017 at 06:36 PM

    It looks like that Excel files are not currently supported in attachments of the email autoresponders.

    I have forwarded a feature request ticket to our developers. Unfortunately, there is no ETA for when the issue can be fixed, but we will let you know if we have any updates.

    In the meantime, you might consider uploading your Excel file somewhere, and providing a download link in email body.

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    Answered by IssuesInk on April 14, 2017 at 06:44 PM

    I was going to do that as work-a-round.  So when I created a link to a http file hosted excel file which I can download from the link no problem.

    But when I create a link in the autoresponder and when it's received in the mail client and I click on it expecting to download it but offers to open it in Excel (great) but then the open fails.

    I've triple checked the download link and it works perfectly except when the link is sent via an auto responder email.

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    Answered by Ian on April 14, 2017 at 09:44 PM

    Could you please copy and paste both the links here ? :

    1. Direct URL to access the worksheet

    2. URL from the EMAIL

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    Answered by IssuesInk on April 14, 2017 at 11:36 PM

    I did some more testing and it works just fine in another email client.  Just for whatever reason in Outlook for MAC, there is a problem - appears nothing to do with JotForm email.  Thanks

     

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    JotForm Support

    Answered by Jan on April 15, 2017 at 03:09 AM

    It is possible that your Outlook program for MAC is not allowing you to open links directly from the email program for security purposes.

    My colleague Mike already escalated the issue about the file attachment in the email alert. We'll let you know via this thread once an information is available.

    Thank you for your patience.