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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Reset password does not work

    Asked by priveoriental  on April 14, 2017 at 05:33 PM

    Hi, I've forgotten my password and have requested for it multiple times on the login page but I have not received any email on it.

     

    Username: priveoriental

     

    email: priveoriental@hotmail.com

     

    Please send me a password reset ASAP. Thanks!

  • Profile Image
    JotForm Support

    Answered by John_Benson on April 14, 2017 at 05:42 PM

    The email (priveoriental@hotmail.com) is in the bounce list. That's the reason why you're not receiving the reset password email. 

    I have now removed the email from the bounce list. Please try to reset your password again. Here's the link: https://www.jotform.com/login

    Hope that helps. If you have questions, please contact us again.

  • Profile Image

    Answered by priveoriental on April 15, 2017 at 01:45 PM

    I did all procedure, the email to reset my password does not arrive. Please help me friend. thank you . pardon my English .
    ________________________________
    De: JotForm
    Enviado: sexta-feira, 14 de abril de 2017 19:42
    Para: priveoriental@hotmail.com
    Assunto: Re: Reset password does not work .
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    Online Form Builder JotForm
    www.jotform.com
    If you need online forms for generating leads, distributing surveys, collecting payments and more, JotForm is for you. Learn more about how we can help.
    Answered by John_Benson
    The email (priveoriental@hotmail.com) is in the bounce list. That's the reason why you're not receiving the reset password email.
    [https://www.jotform.com/uploads/forum/John_Benson/1492206062JotForm%20%C2%B7%20Admin%20-%20Google%20Chrome%202017-04-15%2005.42.35.png]
    I have now removed the email from the bounce list. Please try to reset your password again. Here's the link: https://www.jotform.com/login
    Hope that helps. If you have questions, please contact us again.
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  • Profile Image
    JotForm Support

    Answered by Jan on April 15, 2017 at 03:55 PM

    Your email address is in the bounce list. This is the reason why you are not getting the password reset email instructions.

    I have removed your email address from the bounce list. I also requested for a password reset instructions to be sent to your email address. Please check your inbox or spam folder.

    Hope that helps. If you have any questions, let us know. Thank you.