What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Do I need a VPN to use JotForm in China?

    Asked by andydean1980 on April 14, 2017 at 06:17 PM

    I am struggling to open some forms and the website in China when not using a VPN. Do you have an other similar experiences of this in China?

     

     

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    JotForm Support

    Answered by liyam on April 14, 2017 at 09:47 PM

    I cannot guarantee that everything will work or everything will not work when the forms are viewed from China. But in overall, the JotForm domain works well in China as of checking using http://www.blockedinchina.net and http://www.greatfirewallofchina.org 

    Some subdomains however are not working like:

    form.jotform.com
    form.jotformpro.com

    But the www prefix appears fine:

    www.jotform.com
    www.jotformpro.com

    Perhaps if you have a specific form you'd like to check, feel free to share the link here so we can verify if it's working or not.

     

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    Answered by BabakM on July 19, 2017 at 10:13 AM

    jotform doesn't work in China without VPN. I tested it.

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    JotForm Support

    Answered by AIDAN on July 19, 2017 at 01:06 PM

    @BabakM thank you for your feedback.

    @andydean1980 as my colleague Liyam explained, there is no guarantee when it comes to viewing forms in China, and @BabakM is one of the users that are unable to use JotForm without a VPN, but you may consider the options provided by my colleague before concluding that VPN is the only one left.

    I hope this helps. If you need further assistance please let us know. Thank you.