What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can I have my account un-suspended?

    Asked by Elizabeth Snipe  on April 16, 2017 at 04:13 AM

    Hi.  I just googled and I believe my account has been autosuspended because I created a form from scratch to collect credit card information. Please remove the "Credit Card Authorization" form from my account so my account can be activated. If that is not the reason for suspension, please let me know.

    Thanks.

  • Profile Image
    JotForm Support

    Answered by AIDAN on April 16, 2017 at 07:32 AM

    I have deleted the offending form and re-activated your account.

    If you need further assistance please let us know. We will be happy to help. Thank you.