I'm having trouble with an image upload form not working on a phone, everytime I click upload nothing happen. Any ideas on how to fix that ?!

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    Carlos
    Asked on July 06, 2012 at 03:08 PM
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    jeanettebmz
    Answered on July 06, 2012 at 03:44 PM

    Hello Carlos

    Could you please provide us with the type of mobile so we can test and investigate? Also is this the form ID involved in this matter?

    Thanks

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    Carlos
    Answered on July 06, 2012 at 06:27 PM

    Im using an htc sense with android, and I deleted it to make a new one, should I make one so I can send the form id ?

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    Carlos
    Answered on July 06, 2012 at 06:30 PM

    oh wait here's the form ID http://jotform.us/form/21869091953161

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    jeanettebmz
    Answered on July 06, 2012 at 07:02 PM

    Hi

    I was not able to test form in Android, but I would suggest yout to try with another browser such as FF android  or Opera Mini

    I don't know if the form is embedded into a page, if that is the case, embed it usng the iframe method, that should resolve the issue as well

    Best regards

    Jeanette

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    Carlos
    Answered on July 06, 2012 at 07:46 PM

    I'm using it on an html phone gap, through an app. I tried using the iframe code and it didnt appear at all

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    Mike_T
    Answered on July 06, 2012 at 08:02 PM

    Please open your form using direct form URL on your smartphone, and try to upload some image:

    http://jotform.us/form/21869091953161

    If that does not work, the problem is related to your android browser limitations. As suggested by Jeanette, you may try some alternative browser for Android.

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