What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm having trouble with an image upload form not working on a phone, everytime I click upload nothing happen. Any ideas on how to fix that ?!

    Asked by Carlos on July 06, 2012 at 03:08 PM
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    Answered by jeanettebmz on July 06, 2012 at 03:44 PM

    Hello Carlos

    Could you please provide us with the type of mobile so we can test and investigate? Also is this the form ID involved in this matter?

    Thanks

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    Answered by Carlos on July 06, 2012 at 06:27 PM

    Im using an htc sense with android, and I deleted it to make a new one, should I make one so I can send the form id ?

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    Answered by Carlos on July 06, 2012 at 06:30 PM

    oh wait here's the form ID http://jotform.us/form/21869091953161

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    Answered by jeanettebmz on July 06, 2012 at 07:02 PM

    Hi

    I was not able to test form in Android, but I would suggest yout to try with another browser such as FF android  or Opera Mini

    I don't know if the form is embedded into a page, if that is the case, embed it usng the iframe method, that should resolve the issue as well

    Best regards

    Jeanette

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    Answered by Carlos on July 06, 2012 at 07:46 PM

    I'm using it on an html phone gap, through an app. I tried using the iframe code and it didnt appear at all

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    JotForm Support

    Answered by Mike_T on July 06, 2012 at 08:02 PM

    Please open your form using direct form URL on your smartphone, and try to upload some image:

    http://jotform.us/form/21869091953161

    If that does not work, the problem is related to your android browser limitations. As suggested by Jeanette, you may try some alternative browser for Android.

    Thank you for using our services.