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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to submit PayPal payment form. It just says "Please wait..".

    Asked by YouBelong on April 16, 2017 at 12:22 PM

    I've setup my form with PayPal integration, but i just get the "please wait" msg when I hit the submit button.  Help needed.  

    Thanks

    Page URL:
    https://form.jotform.co/71027684972868

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    JotForm Support

    Answered by ashwin_d on April 16, 2017 at 01:36 PM

    Hello YouBelong,

    I'm sorry for the trouble caused to you. 

    I did test your form and did not find any issue with that. When I submitted your form, I was redirected to PayPal checkout page successfully. Please check the screenshot below:

     

    Have you embedded your form in any webpage where you are having this issue with? Please share the webpage URL and we will take a look.

    We will wait for your response.

    Thank you!

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    Answered by YouBelong on April 16, 2017 at 02:50 PM

    https://form.jotform.co/71027684972868

    "please wait" has been showing for at least 5 minutes

     

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    Answered by YouBelong on April 16, 2017 at 02:52 PM

    Here's the webpage the form is selected from:  https://www.youbelong.org/

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    JotForm Support

    Answered by Nik_C on April 16, 2017 at 03:32 PM

    I tested your form and it submitted fine:

    And it redirected to PayPal. I tested your form by clicking this on your website:

    Is that how you tested as well? Also from which Browser did you test your form?

     

  • Profile Image

    Answered by YouBelong on April 16, 2017 at 04:02 PM

    I'm using Google Chrome and I'm still receiving the same thing "please wait"

     

    https://form.jotform.co/71027684972868

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    Answered by YouBelong on April 16, 2017 at 04:03 PM

    Looks like your msg hadn't completed processing.  I see a "spinning" wheel in your reply

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    JotForm Support

    Answered by jonathan on April 16, 2017 at 05:12 PM

    Were you perhaps testing the form on a website? Can you share to us the URL of your website where we can also test the form used.

    As of now, using only the form URL doesn't show any issue. The form can be submitted just fine.

    When I checked the form submission data I can even see the submissions in the Incomplete payment inbox

     

    I suggest you also try different browsers or device (if another is available)

    Please let us know if issue persist.