Unable to submit PayPal payment form. It just says "Please wait..".

  • YouBelong
    Asked on April 16, 2017 at 12:22 PM

    I've setup my form with PayPal integration, but i just get the "please wait" msg when I hit the submit button.  Help needed.  

    Thanks

  • Ashwin JotForm Support
    Replied on April 16, 2017 at 1:36 PM

    Hello YouBelong,

    I'm sorry for the trouble caused to you. 

    I did test your form and did not find any issue with that. When I submitted your form, I was redirected to PayPal checkout page successfully. Please check the screenshot below:

    Unable to submit PayPal payment form Screenshot 20

     

    Have you embedded your form in any webpage where you are having this issue with? Please share the webpage URL and we will take a look.

    We will wait for your response.

    Thank you!

  • YouBelong
    Replied on April 16, 2017 at 2:50 PM

    https://form.jotform.co/71027684972868

    Unable to submit PayPal payment form Screenshot 20

    "please wait" has been showing for at least 5 minutes

     

  • YouBelong
    Replied on April 16, 2017 at 2:52 PM

    Here's the webpage the form is selected from:  https://www.youbelong.org/

  • Nik_C
    Replied on April 16, 2017 at 3:32 PM

    I tested your form and it submitted fine:

    Unable to submit PayPal payment form Screenshot 30

    And it redirected to PayPal. I tested your form by clicking this on your website:

    Unable to submit PayPal payment form Screenshot 41

    Is that how you tested as well? Also from which Browser did you test your form?

     

  • YouBelong
    Replied on April 16, 2017 at 4:02 PM

    I'm using Google Chrome and I'm still receiving the same thing "please wait"

     

    https://form.jotform.co/71027684972868

  • YouBelong
    Replied on April 16, 2017 at 4:03 PM

    Looks like your msg hadn't completed processing.  I see a "spinning" wheel in your reply

  • jonathan
    Replied on April 16, 2017 at 5:12 PM

    Were you perhaps testing the form on a website? Can you share to us the URL of your website where we can also test the form used.

    As of now, using only the form URL doesn't show any issue. The form can be submitted just fine.

    When I checked the form submission data I can even see the submissions in the Incomplete payment inbox

    Unable to submit PayPal payment form Screenshot 20

     

    I suggest you also try different browsers or device (if another is available)

    Please let us know if issue persist.