What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Show Subtotal on Form: Not working unless a special pricing is enabled

    Asked by leisuretime on April 16, 2017 at 02:00 PM

    Hi - I added a quantity option for the Paypal payment on this form, which shows up fine when I am building the form, but in the preview and the live form, the quantity option does not show. Also, I have selected 'show subtotal on form' but it does not show it and keeps unselecting that option.

     

    Please advise.

     

    Thanks,

     

    Karl

    Page URL:
    http://www.stscsport.co.uk/clubtournament/

  • Profile Image
    JotForm Support

    Answered by Mike on April 16, 2017 at 03:14 PM

    Once the quantity is added please scroll down the page and click on a Save Product button.

    The 'Show Subtotal on Form' option is currently designed to work only in combination with enabled 'Special Pricing Per Quantity' option. I have submitted a ticket about that issue to our developers.

    Thank you.

  • Profile Image
    JotForm Support

    Answered by Rose on April 18, 2017 at 07:25 AM

    Thank you for reporting us.

    However, this ticket was found not a bug after consultation with our developer. As, It is designed that "show subtotal" for a product is visible if that product has an option and special pricing. 

    If you have more questions, please feel free to contact us. We would be pleased to assist you for any issue you may have.