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  • Profile Image

    my forms aren't being received by the recipient email?

    Asked by giggle on April 16, 2017 at 07:08 PM

    Hi there,

    I'm not sure why this is happening for this form: https://form.jotform.co/giggle/productorder

     

    I have checked the email on the bounce list and it's not there either.

    thanks,

  • Profile Image

    Answered by Ian on April 16, 2017 at 09:28 PM

    I could not replicate the issue at my end. This is the email copy of the email I received after filling the form.

    I would suggest that if the emails are not received by specific email ids then you should get your email id whitelisted in your clients email account.

    Please read the information in the following URL to understand it better :

    http://onlinegroups.net/blog/2014/02/25/how-to-whitelist-an-email-address/

    Hope this helps.