What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Users are not able to submit form using mobile devices.

    Asked by TinkatWightman on April 17, 2017 at 12:27 AM

    What are the most reliable search engines for people to use with jotform? What are the best devices? I have optimized our forms for mobile use BUT they never work on phones. People also regularly have problems with tablets and iPads, sometimes laptops, and sometimes desktops. It is very disappointing to still be experiencing these issues three years later!

    Page URL:
    http://www.welovecamp.org/summer-youth-camp-registration.html

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    JotForm Support

    Answered by Kiran on April 17, 2017 at 01:36 AM

    What are the most reliable search engines for people to use with jotform? 

    Could you provide us with more information on this query?

    What are the best devices?

    We are sorry to see that you are experiencing issues with the mobile responsiveness for your forms. I have checked your JotForm embedded on the web page provided and it seems to be responsive on mobile devices as well. The forms built in JotForm are now made responsive by default. They should be displaying normally on any mobile device. If you are using any old forms on your website, we request you to take a look at the following guides that can help you with making the forms responsive.

    https://www.jotform.com/help/311-How-to-make-forms-mobile-responsive

    https://www.jotform.com/help/322-How-to-make-mobile-friendly-forms-on-JotForm

    Please give it a try and let us know if you need any further assistance. We will be happy to assist. 

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    Answered by TinkatWightman on April 21, 2017 at 10:35 AM

    Kiran:

    So I have gone through the mobile/responsive directions, etc., previously and updated everything. NOW, we are having the problems. No one has ever been able to use a phone to register that we know of and tablets are problematic as well most of the time.

    Wondering if jotform works better with Google Chrome, Firefox, Safari, Internet Explorer, etc.?

     

    Tink Rabey-Hall

    Camp Wightman

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    JotForm Support

    Answered by ashwin_d on April 21, 2017 at 12:47 PM

    Hello,

    I'm sorry for the trouble caused to you. 

    Do you get any error message when you access your form in mobile devices? I did test your form in mobile device and I did not find any issue with that. I was able to submit your form successfully. Please check the screenshot below:

     

    I was able to submit your form but since it requires valid credit card, it shows error message. Please check the screenshot below:

     

    Please let us know the issue you are having with your form in mobile device and we will take a look.

    We will wait for your response.

    Thank you!

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    Answered by TinkatWightman on April 27, 2017 at 05:22 PM

    What are the most reliable search engines for people to use with jotform? Wondering if jotform works better with Google Chrome, Firefox, Safari, Internet Explorer, etc.? I'm trying to figure out why people continue to have problems with our forms and I think this might be one of the issues.

    What are the best devices? I have optimized our forms for mobile use BUT they never work for people who are trying to register for our programs on phones. People also regularly have problems with tablets and iPads. No one has ever been able to use a phone to register that we know of and tablets are problematic as well most of the time.

    The program freezes while they are working on the registration OR when they try to pay it takes them back to the beginning of the form and everything they entered has disappeared OR the program just "thinks" and "thinks" but never processes the registration. It is really frustrating for parents who are trying to register kids for summer camp.

    I have never been able to recreate any of these for myself but I know many of the people experiencing the problems so I know they are real!

     

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    JotForm Support

    Answered by jonathan on April 27, 2017 at 07:36 PM

    We apologize for the inconvenience caused. We understand the frustration that comes when something was not working as expected.

    However, as of this time we could not determine yet the means to reproduce the issue you described on your form.

    As far as I can see, the form have a lot of existing submissions already. Which means users were actually able to properly used and submit the form.

    Were you able to get more details from users who were not able to submit the form what happens why they were not able to submit the form?

    If we can know more info about the exact problem the users were having when submitting the form, it will help us determine a fix for it also.

    Please try to find out more details next time a user encounter the problem submitting the form. Let us know about it and we will investigate further so that we can find a permanent fix to the issue.

    Thank you.