Can you retrieve an incomplete payment on a form that has been manually deleted, or remove due to it being older than 30 days?

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    Asked on July 06, 2012 at 03:57 PM

    I have a customer who claims to have been charged for a submission that I created on a form using Google Checkout; however, my Google Checkout account does not show a payment, and it is not showing up under incomplete payments. This was over one month ago, so the incomplete payment is no longer there, or could also perhaps have been manually deleted. Is it possible to retrieve this information from Jotform? Here's our form: http://form.jotform.us/form/20714522180140

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    jeanettebmz
    Answered on July 06, 2012 at 04:21 PM

    To my knowledge, once you delete a submission. There is no way to retrieve it. I am sorry for that

    I think you should ask the customer for the order number or transaction number so you can check this out with GoogleCO

    Best regards

    Jeanette

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    Answered on July 06, 2012 at 04:24 PM

    Thanks for your quick respons!

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    jeanettebmz
    Answered on July 06, 2012 at 04:28 PM

    You are very welcome!

    Cheers!