What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can you retrieve an incomplete payment on a form that has been manually deleted, or remove due to it being older than 30 days?

    Asked by advertising on July 06, 2012 at 03:57 PM

    I have a customer who claims to have been charged for a submission that I created on a form using Google Checkout; however, my Google Checkout account does not show a payment, and it is not showing up under incomplete payments. This was over one month ago, so the incomplete payment is no longer there, or could also perhaps have been manually deleted. Is it possible to retrieve this information from Jotform? Here's our form: http://form.jotform.us/form/20714522180140

    Page URL:

  • Profile Image

    Answered by jeanettebmz on July 06, 2012 at 04:21 PM

    To my knowledge, once you delete a submission. There is no way to retrieve it. I am sorry for that

    I think you should ask the customer for the order number or transaction number so you can check this out with GoogleCO

    Best regards


  • Profile Image

    Answered by advertising on July 06, 2012 at 04:24 PM

    Thanks for your quick respons!

  • Profile Image

    Answered by jeanettebmz on July 06, 2012 at 04:28 PM

    You are very welcome!