Forms down

  • dan
    Asked on April 17, 2017 at 9:38 AM

    all my forms are off line and I can't sign in

  • Sven
    Replied on April 17, 2017 at 10:24 AM

    Your account has been auto-suspended by our system, due to suspected spam activity. In your form CC Form, you are collecting credit card information. Please note that this is a violation to our Terms of Use

    You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials.

    In order to get your account re-activated, these fields need to be removed. 

     

    Thank you.

  • dan
    Replied on April 17, 2017 at 10:45 AM
    How can I remove them if I can't login? I will remove the form.
    *Regards,*
    *Dan Lawrence*
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    ...
  • BJoanna
    Replied on April 17, 2017 at 12:05 PM

    I saw that you reported same issue on this thread https://www.jotform.com/answers/1120947, as well. My colleague has activated your account myalarm

    Let us know if you need further assistance.