What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms down

    Asked by dan  on April 17, 2017 at 09:38 AM

    all my forms are off line and I can't sign in

  • Profile Image

    Answered by Sven on April 17, 2017 at 10:24 AM

    Your account has been auto-suspended by our system, due to suspected spam activity. In your form CC Form, you are collecting credit card information. Please note that this is a violation to our Terms of Use

    You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials.

    In order to get your account re-activated, these fields need to be removed. 

     

    Thank you.

  • Profile Image

    Answered by dan  on April 17, 2017 at 10:45 AM
    How can I remove them if I can't login? I will remove the form.
    *Regards,*
    *Dan Lawrence*
    [image: Smallest Web Logo]
    The information in this e-mail may be privileged, confidential, and
    protected from disclosure. If you are not the intended recipient, you are
    hereby notified that any distribution or copying of this transmittal is
    prohibited. If you have received this e-mail in error, notify the sender
    and delete all copies.
    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on April 17, 2017 at 12:05 PM

    I saw that you reported same issue on this thread https://www.jotform.com/answers/1120947, as well. My colleague has activated your account myalarm

    Let us know if you need further assistance.