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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Track bounced email when using Autoresponder

    Asked by abhish2 on April 17, 2017 at 09:39 AM

    When using the autoresponder to send email back to a user who has filled up a form and submitted, does it track if the email has bounced or not and is there any way to know that.

     

    Thanks

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    JotForm Support

    Answered by Kiran on April 17, 2017 at 10:32 AM

    I understand that you want to see if the auto-responder sent to the customer has been sent or bounced. If so, you may check the email history log of your account from the email history log. You may access the email history by following the steps provided in the guide below:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    If you see any email address in our bounce list, you may remove it from the account settings.

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Hope this information helps!