What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my account suspended?

    Asked by Cynthia Stewart  on April 17, 2017 at 11:42 AM
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    JotForm Support

    Answered by ktyaguirre on April 17, 2017 at 12:04 PM

    Thank you for contacting us!

    Your account was suspended because one of your forms was collecting credit card information in plain text fields and this is considered a phishing activity and not allowed in our Terms of Use.

    Please refrain from elaborating the forms to collect such information in this way. Card number, expiration date, security codes and card holder name are considered critical information.  The only services allowed to collect  such data are those that are DSS/PCI certified.

    We have payment integration to help you out collect for payments:



    We have activated your account and cleaned your form. You may continue to develop it.


    Thank you