Why is my account suspended?

  • Profile Image
    Cynthia Stewart 
    Asked on April 17, 2017 at 11:42 AM
  • Profile Image
    ktyaguirre
    Answered on April 17, 2017 at 12:04 PM

    Thank you for contacting us!

    Your account was suspended because one of your forms was collecting credit card information in plain text fields and this is considered a phishing activity and not allowed in our Terms of Use.

    Please refrain from elaborating the forms to collect such information in this way. Card number, expiration date, security codes and card holder name are considered critical information.  The only services allowed to collect  such data are those that are DSS/PCI certified.

    We have payment integration to help you out collect for payments:

    Authorization292-How-to-Enable-Payment-https://www.jotform.com/help/

     

    We have activated your account and cleaned your form. You may continue to develop it.

     

    Thank you