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  • Profile Image

    my e-mail is suddently on your "bounce list"

    Asked by TimMajker on April 17, 2017 at 12:58 PM

    Hey

     

    I have recently been aware that i don't get any emails when people have answered the questions. Is there any chance you can help me to get off the bounce list that is is an email i have been using for years? it is tim_majker@hotmail.com

     

    Tim

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    JotForm Support

    Answered by david on April 17, 2017 at 01:21 PM

    checked our bounce list and your address is not currently in it.  Addresses are placed on the bounce list due to rejected emails.  This could be from your email provider filtering emails, inbox being full, email server issues or anything of that nature.  

    If your address is continually being placed on our bounce list, there are a couple things I can recommend.  You can try having your email provider whitelist our sending IP's:

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Or send the emails from your own address via SMTP:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Using an different address may also work.  Gmail tends to be the most agreeable when it comes to filtering.  Hotmail, which it seems you are using, tends to be fairly strict when it comes to filtering. 

    You can remove addresses from the bounce list on your end if you believe other addresses are on it:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List