What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upload files: Is it true that the file is maximized to 500 KB in de FREE account?

    Asked by rudikars on January 07, 2011 at 07:31 AM

    Is it true that the file is maximized to 500 KB in de FREE account?

    I have changed the value in 2 MB (in these days fore pictures) but my form stucks in IE and sometimes (after several minutes) I get a message UPLOAD ERROR. I really want to see "your extension is not allowed"or "file is too big".

    Rudi Kars
    The Netherlands


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    JotForm Founder

    Answered by aytekin on January 10, 2011 at 07:23 AM

    No, there is no such limit for free accounts. You can increase your file size limit as you wish.

    I looked at your forms and I don't see you changed these max sizes on all of your form. To change their max sizes, you must open all of your upload forms, select the upload question and then click on "Max Size" button on the toolbar, change the size, and finally, you must also save the form.