What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to have additional Storage Space

    Asked by upfest on April 17, 2017 at 03:37 PM

    Hello,

    I've been informed that I'm almost out of submission space.  I have deleted all previous submission forms.  Am I still required to purchase additional space?  Please advise.  Thanks!

    Sharon

     

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    JotForm Support

    Answered by jonathan on April 17, 2017 at 03:51 PM

    Hi,

    I also recommend reviewing our user guide on : Understanding-Your-Account-Usage-Limits

    Submission Storage (total) => This is the total number of submissions you can store on your account itself, this is different from the first one which is a monthly limit. So for example, in "Free" plan, you are only allowed to have a total submission storage of 500. These 500 are the most recent submissions that you received. If you exceed your limit, the oldest submission data will be deleted, giving way for the new ones to be received. 

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    Since you are on FREE plan, the submission Storage space will be at 500 submissions all the time. If you need a bigger storage space, you will have to upgrade to higher plan.

    Let us know if you need further assistance.