What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    E-mail Notifications are not being sent to all listed email

    Asked by hgranger on April 17, 2017 at 04:51 PM

    I have set up several notifications for my forms but not all individuals listed are receiving the email notifications. Is there a limit on the number of notifications emails that can be sent. If not, I'm not sure what might be the problem.

    Any help you might be able to provide would be greatly appreciated.


    P.S. Please email your response to jhall@hpenviron.com

  • Profile Image
    JotForm Support

    Answered by david on April 17, 2017 at 06:39 PM

    I checked our email logs for the addresses in your most recent form and the notifications have indeed been failing to a couple of your addresses.  The addresses were your jschroeder@ and  micro@ recipients. It looks like they were rejecting the emails as spam.  When enough were rejected, it resulted in your addresses being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:


    If you believe other email addresses are on our bounce list, you can remove them from your end: