I can't downgrade

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    artilleryohio
    Asked on July 07, 2012 at 12:35 AM

    I have tried to downgrade to a free account online but keep geting sent to paypal with an error that says the cancellation request is invalid.  Can you please downgrade my account to a basic, free account?

  • Profile Image
    ItalyTech
    Answered on July 07, 2012 at 12:44 AM

    Hi,

    You subscribed using paypal.

    To cancel your subscription, please do the following steps:

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

     

    However I've downgraded your account to free but you need to cancel subscription on your Paypal account otherwise you will be charged again next months.

     

    Hope this help. Alessandro