What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't downgrade

    Asked by artilleryohio on July 07, 2012 at 12:35 AM

    I have tried to downgrade to a free account online but keep geting sent to paypal with an error that says the cancellation request is invalid.  Can you please downgrade my account to a basic, free account?

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    Answered by ItalyTech on July 07, 2012 at 12:44 AM


    You subscribed using paypal.

    To cancel your subscription, please do the following steps:

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.


    However I've downgraded your account to free but you need to cancel subscription on your Paypal account otherwise you will be charged again next months.


    Hope this help. Alessandro