What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Freight not charged through paypal

    Asked by cliffhanger on April 17, 2017 at 05:00 PM

    Added Freight to form, form totals show freight being added BUT when client went through to paypal the frieght dropped out and the client got the goods freight free.  How can i stop that?

    Page URL:
    http://www.cliffhangershelving.co.nz/floating-timber-products/16mm-she<br/>lf-complete.html

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    JotForm Support

    Answered by Mike on April 17, 2017 at 07:15 PM

    Have you solved the issue? I have tried to submit the Custom order your Floating Timber Shelf form, and shipping was properly forwarded to the PayPal.

    On the other note, since you embed multiple forms on the same page, it is recommended to use the iFrame form codes in this case:

    Getting the form iFrame code

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    Answered by cliffhanger on April 17, 2017 at 09:45 PM
    New response receivedThank you for your Email:
    Yes all sorted thanks. The real proof will be when someone purchases again.
    Many thanks
    Dave Padfield
    Here is a few shots sent in from our clients of their installs showing different products from our range.https://youtu.be/krsQIYFD9XQ
    Auckland office Ph: 0508 Shelving, Fax +64 9 909 7848 : P.O.Box 20-2094 Takanini 2112 Auckland New Zealand
    : Wholesale Orders HERE : PlaceMakers SKU Codes here .Follow us on Facebook
    ...
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    JotForm Support

    Answered by Kiran on April 18, 2017 at 12:20 AM

    No problem. Please do let us know here if you experience any issue with the payment. We will be happy to take a look again for you.

    Thanks!