What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Freight not being charged in Paypal

    Asked by cliffhanger on April 17, 2017 at 05:20 PM

    Ive set up my forms to charge fright, Ive also set up PayPal to charge freight.  My client yesterday had freight shown on her form when she submitted it but pay-pal did not charge any freight. Is it possible the two are working against each other?  Because my form charges freight the two cancel each other out?????  Not sure how to check as I cant submit my forms to my own pay-pal account so cant test????

    Page URL:
    http://www.cliffhangershelving.co.nz/floating-timber-products/16mm-she<br/>lf-complete.html

  • Profile Image
    JotForm Support

    Answered by Mike on April 17, 2017 at 08:45 PM

    Your initial thread has been updated.

    If you need any further assistance on this, please let us know.