Manual deleting pending submissions does not work

  • Profile Image
    sommerville88
    Asked on April 17, 2017 at 07:26 PM

    I deleete pending submissions, and they never go away.

  • Profile Image
    sommerville88
    Answered on April 17, 2017 at 08:34 PM

    Also, I have this form https://form.jotformpro.com/70728043304954 and regardless of how I access it,

    "https://form.jotformpro.com/70728043304954?session=NWBR7154"

    "https://form.jotformpro.com/70728043304954?session=NWBR7155"

    "https://form.jotformpro.com/70728043304954?session=NWBR7156"

    They all go to the same form. If i change the field on one, that field changes on all 3 sessions. Same goes for the base form w/o a sessionID

     

  • Profile Image
    jonathan
    Answered on April 17, 2017 at 11:49 PM

    Were you deleting the Incomplete Submissions in the View Submission panel of the form https://www.jotformpro.com/form/70728043304954 ?

    You need to open first the Incomplete Submission window and then click the Delete button to delete the submission individually.

    ---

    I test this feature on my end, but I could not replicate the problem. I can delete Incomplete Submission data as intended.

    Can you please try also closing your browser and reset logging in to your Form Builder. Then, try deleting Incomplete Submission data of the form again.

    Let us know if issue persist.

     

  • Profile Image
    sommerville88
    Answered on April 18, 2017 at 12:44 AM

    I have tried it using IE, Firefox, and chrome browsers. after i go through the deletion process. i logoff. close my browser and log back in. the incompletes are still there. The sessions all have the same sessionID number.

  • Profile Image
    Chriistian
    Answered on April 18, 2017 at 02:06 AM

    Can you please try logging in to your account in an Incognito Mode browsing? Please try deleting the pending submissions and see if this helps to solve the issue.

    Regarding the issue about the session links, I have moved it to a separate thread. You can find it here: https://www.jotform.com/answers/1121642. We will address your concern there shortly.

    Regards.

  • Profile Image
     
    Answered on April 18, 2017 at 12:00 PM

    no joy. same result!

  • Profile Image
    sommerville88
    Answered on April 18, 2017 at 12:02 PM

    Note all the sessions IDs are the same.

     

     

  • Profile Image
    Kiran
    Answered on April 18, 2017 at 01:52 PM

    I am looking into this issue. Please allow me some time to work on it and get back to you with relevant information. 

    Thank you for your patience. 

  • Profile Image
    Kiran
    Answered on April 18, 2017 at 02:58 PM

    Thanks for being patient. I have tried replicating the issue at my end with a session and I was able to delete the session normally. Since the Incomplete submissions for the form are displaying the same submission, could you try submitting the form by accessing the submission with the session ID so that the submission should be displaying in the submissions. I think the session should be then removed once the form is submitted. 

    Please give it a try and let us know if you need any further assistance. We will be happy to assist. 

  • Profile Image
    sommerville88
    Answered on April 18, 2017 at 03:37 PM

    I tried submitting the form with the dup sessionID. Same result. Nothing has been removed.

  • Profile Image
    jonathan
    Answered on April 18, 2017 at 04:52 PM

    I was able to reproduce the issue only on your form. The Delete button on the Incomplete Submission seems to be not working as it should at this time.

    I have now forwarded this thread to the next level support so that they can investigate and fix the problem with the Incomplete Submission deletion.

    We will notify you here at once when fixed. We apologize for any inconvenience caused.