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  • Profile Image

    Why there is Incomplete Value error when submitting the form?

    Asked by KGPT on April 17, 2017 at 08:04 PM

    I have a form that I need to start using immediately. I tried to make the question "US Citizen" Yes or No, required*. An error populates every time I make it required. I would like to have this required, so people do not skip over it. Please HELP!

    I originally select an answer, by the time I hit submit it's unchecked and and error pops up saying answer the question, i select the answer again, and another error pops-up.

    Page URL:
    https://www.jotform.com/build/50305388509154

    Screenshot
  • Profile Image
    JotForm Support

    Answered by jonathan on April 17, 2017 at 11:29 PM

    I test submitted your form https://www.jotform.us/form/50305388509154 but I could not reproduce the error anymore at this time.

     

    the submission redirected to this URL http://www.realdealmeetup.com/thankyoucruise

     

    Can you please test again. Test submit your form https://www.jotform.us/form/50305388509154

    Let us know if issue persist.

  • Profile Image

    Answered by KGPT on April 18, 2017 at 04:45 AM
    I made the question "US Citizen" required(*) now. I did not want to do that
    because people will not be able to submit their forms. Test it again now
    that it's in place. you will not be able to submit a request form now
    without the error popping up. Any help would be greatly appreciated. Thanks!
    https://form.jotform.us/50305388509154
    [image: Inline image 1]

    Virus-free.
    www.avast.com

    <#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
    *Kayonna Gross*
    Travel Consultant
    KG Premium Travels, LLC.
    Cell: (240) 832-0801
    Office: (240) 377-4008
    Fax: (240) 377-4006
    kayonna@kgpremiumtravels.com
    www.kgpremiumtravels.com
    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on April 18, 2017 at 05:30 AM

    I tested your form and I was able to replicate this problem, for some reason the US Citizen field was deselecting on Submit causing that error. I was able to fix that by re-adding that field.

    So I removed both US Citizen fields:

    And added them again:

     

    And that worked, here is my clone of your form please test it:

    https://form.jotformpro.com/71071973202955

    Please let us know how it worked.

    Thank you!

  • Profile Image

    Answered by KGPT on April 18, 2017 at 07:44 PM
    The clone link works, but the actual link on the page does not.
    I have my form tied to www.realdealmeetupcruise.com. Select book now. Or do I need to do it myself? I was hoping you all could fix fit on your end. If not, I will go in and delete them and recreate them. I did it before by just recreating the first "US Citizen" and nothing worked. Please advise. Thanks!
    Sent from my iPad
    ...
  • Profile Image

    Answered by KGPT on April 18, 2017 at 07:44 PM
    Disregard! I deleted it and recreated it. It works perfectly. Thank you for
    all of your help!

    Virus-free.
    www.avast.com

    <#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
    *Kayonna Gross*
    Travel Consultant
    KG Premium Travels, LLC.
    Cell: (240) 832-0801
    Office: (240) 377-4008
    Fax: (240) 377-4006
    kayonna@kgpremiumtravels.com
    www.kgpremiumtravels.com
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on April 18, 2017 at 09:57 PM

    Thank you for taking the time updating us on the status and letting us know all is working now.

    Contact us anytime should you require assistance again.