What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can I changed the noreply@jotform.com to something else?

    Asked by interchanges on January 07, 2011 at 08:36 AM

    If it can be changed, is it possible to change it for each form or is it universal for our account?

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    Answered by Mavee on January 07, 2011 at 05:26 PM

    I want to know as well. Would be awesome if it could be the e-mail of the person who has sent it.

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    JotForm Founder

    Answered by aytekin on January 10, 2011 at 07:06 AM

    To change sender email address for a form:
    1. Open the form on the form editor
    2. Click on "Setup & Share" tab on the top toolbar
    3. Click on "Email Alerts"
    4. Click on "Notifications"
    5. Click "Reply-to and Recipient Settings"
    6. Change the email address at the top.

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    Answered by interchanges on January 10, 2011 at 07:46 AM

    Thanks, for the response, but this is not my question. I know that you can have it come from the user's eMail or noreply@jotform.com.

     

    I don't want it to come from the user's eMail or noreply@jotform.com. I wanted to be able to change the noreply@jotform.com to something from my own domain.

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    Answered by Mavee on January 11, 2011 at 07:46 AM
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    JotForm Founder

    Answered by aytekin on January 11, 2011 at 11:03 AM

    Unfortunately, that's not possible.

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    Answered by Antonious on March 18, 2011 at 03:40 PM

    Any chance that feature would be available down the road?

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    JotForm Support

    Answered by liyam on March 19, 2011 at 12:24 AM

    If you want this done via email notification settings, here's my work-around:

    If you want your own customized email address:

    1. Add a hidden field to your form.
    2. Put in the value the email address that you will use as sender
    3. Go to Email Alerts > Notification > Reply-to and Receipt Settings
    4. Under Sender Email:, select from the dropdown the hidden field
    5. Click Finish

    If you want the sender to be coming from the person who filled up the form:

    1. Add a hidden field to your form.
    2. Put in the value the email address that you will use as sender
    3. Go to Email Alerts > Notification > Reply-to and Receipt Settings
    4. Under Sender Email:, select from the dropdown the email address field for the person to fill
    5. Click Finish

    Hope this helps

     

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    Answered by Antonious on March 24, 2011 at 02:40 PM

    Thank you liyam.

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    Answered by Kenny on September 12, 2011 at 01:24 PM

    Jotform must have changed something because I followed the directions above, select the new email address from the hidden field but when it comes in to my inbox it says "jotform".  Any other suggestions?

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    Answered by Kenny Wright on September 12, 2011 at 01:31 PM

    scratch that.....he is right.  It was a mistake on my end.  Very clever....thanks.

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    JotForm Support

    Answered by NeilVicente on September 13, 2011 at 02:23 AM

    Kenny,

    Glad to hear that our colleague's solution is working for you. Should you have other issues please don't hesitate to open a new thread so you can be provided assistance the soonest time possible.

    Thank you for using JotForm!


    Neil

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    Answered by jamiewisdom on October 06, 2011 at 08:57 AM

    Hallo! I'm trying the same thing, but the email <noreply@jotform.com> still shows up when I get a response through my form although the senders name [as set in the email settings] is next to this email. Is there a way of ensuring the <noreply@jotform.com> does not show up at all? Many thanks in advance.

    Jamie

     

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    JotForm Support

    Answered by idarktech on October 06, 2011 at 09:15 AM

    Hi jamie,

     

    Sorry for the inconvenience.

    We have already escalated this issue to the highest level. We will get back to you with updates as soon as possible. Thank you

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    Answered by fourleaf on October 19, 2011 at 06:38 PM

    I'm having the same problem - is this a global problem?

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    Answered by fourleaf on October 19, 2011 at 06:42 PM

    Maybe it just takes more than a couple minutes to update.  Seems to be working now! :-)

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    JotForm Support

    Answered by Mike_T on October 19, 2011 at 06:45 PM

    It is nice to hear that :) Thank you for using our services!