Can I changed the noreply@jotform.com to something else?

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    interchanges
    Asked on January 07, 2011 at 08:36 AM

    If it can be changed, is it possible to change it for each form or is it universal for our account?

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    Mavee
    Answered on January 07, 2011 at 05:26 PM

    I want to know as well. Would be awesome if it could be the e-mail of the person who has sent it.

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    aytekin
    Answered on January 10, 2011 at 07:06 AM

    To change sender email address for a form:
    1. Open the form on the form editor
    2. Click on "Setup & Share" tab on the top toolbar
    3. Click on "Email Alerts"
    4. Click on "Notifications"
    5. Click "Reply-to and Recipient Settings"
    6. Change the email address at the top.

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    interchanges
    Answered on January 10, 2011 at 07:46 AM

    Thanks, for the response, but this is not my question. I know that you can have it come from the user's eMail or noreply@jotform.com.

     

    I don't want it to come from the user's eMail or noreply@jotform.com. I wanted to be able to change the noreply@jotform.com to something from my own domain.

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    Mavee
    Answered on January 11, 2011 at 07:46 AM
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    aytekin
    Answered on January 11, 2011 at 11:03 AM

    Unfortunately, that's not possible.

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    Antonious
    Answered on March 18, 2011 at 03:40 PM

    Any chance that feature would be available down the road?

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    liyam
    Answered on March 19, 2011 at 12:24 AM

    If you want this done via email notification settings, here's my work-around:

    If you want your own customized email address:

    1. Add a hidden field to your form.
    2. Put in the value the email address that you will use as sender
    3. Go to Email Alerts > Notification > Reply-to and Receipt Settings
    4. Under Sender Email:, select from the dropdown the hidden field
    5. Click Finish

    If you want the sender to be coming from the person who filled up the form:

    1. Add a hidden field to your form.
    2. Put in the value the email address that you will use as sender
    3. Go to Email Alerts > Notification > Reply-to and Receipt Settings
    4. Under Sender Email:, select from the dropdown the email address field for the person to fill
    5. Click Finish

    Hope this helps

     

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    Antonious
    Answered on March 24, 2011 at 02:40 PM

    Thank you liyam.

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    Kenny
    Answered on September 12, 2011 at 01:24 PM

    Jotform must have changed something because I followed the directions above, select the new email address from the hidden field but when it comes in to my inbox it says "jotform".  Any other suggestions?

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    Kenny Wright
    Answered on September 12, 2011 at 01:31 PM

    scratch that.....he is right.  It was a mistake on my end.  Very clever....thanks.

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    NeilVicente
    Answered on September 13, 2011 at 02:23 AM

    Kenny,

    Glad to hear that our colleague's solution is working for you. Should you have other issues please don't hesitate to open a new thread so you can be provided assistance the soonest time possible.

    Thank you for using JotForm!


    Neil

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    jamiewisdom
    Answered on October 06, 2011 at 08:57 AM

    Hallo! I'm trying the same thing, but the email <noreply@jotform.com> still shows up when I get a response through my form although the senders name [as set in the email settings] is next to this email. Is there a way of ensuring the <noreply@jotform.com> does not show up at all? Many thanks in advance.

    Jamie

     

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    idarktech
    Answered on October 06, 2011 at 09:15 AM

    Hi jamie,

     

    Sorry for the inconvenience.

    We have already escalated this issue to the highest level. We will get back to you with updates as soon as possible. Thank you

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    fourleaf
    Answered on October 19, 2011 at 06:38 PM

    I'm having the same problem - is this a global problem?

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    fourleaf
    Answered on October 19, 2011 at 06:42 PM

    Maybe it just takes more than a couple minutes to update.  Seems to be working now! :-)

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    Mike_T
    Answered on October 19, 2011 at 06:45 PM

    It is nice to hear that :) Thank you for using our services!