What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Salesforce Integration: API access?

    Asked by Mina Michel on April 18, 2017 at 02:12 AM
    Hi, I'm still not able to authenticate jobform to my professional edition... Shouldn't this work for leads? (Doesn't need API access)
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    JotForm Support

    Answered by Charlie on April 18, 2017 at 02:21 AM

    Hi,

    I'm checking your email address but I can't find a JotForm account related to it. May we know what is the username of your JotForm account? 

    On the integration, you need to provide your Salesforce login credentials and security token. You could also try enabling the API access to see if that will make a different. But please make sure that the type of fields from JotForm matches the one in your Salesforce account leads. This guide might also help: https://www.jotform.com/help/321-Mastering-SalesForce-with-JotForm

    We'll wait for your response. 

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    Answered by Mina Michel on April 19, 2017 at 05:44 AM
    support@breathable.com is the account I'm using... I'm on professional
    edition of Salesforce, so I don't think API is enabled by default and will
    cost me to enable it. What other solutions are there to integrate JobForm
    with SF Professional edition?
    Regards,
    Mina Michel
    ...
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    JotForm Support

    Answered by Charlie on April 19, 2017 at 06:22 AM

    Hi,

    Our integrations are based on Web Services API, I checked Salesforce and I found this link: https://help.salesforce.com/articleView?id=000005140&type=1. As mentioned there, the "Professional Edition" does not have the API enabled by default. 

    Unfortunately, other 3rd party apps other than JotForm won't be able to connect to your account as the limitation is on the account itself. I suggest contacting Salesforce support team first to confirm this. 

    If you want to try other ways on integrating JotForm to Salesforce, you can try using Zapier, here's a link to it: https://zapier.com/zapbook/jotform/salesforce/. I am not exactly sure how Zapier sets this up, but the integration happens on their end. 

    I hope that helps. 

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    Answered by Mina Michel on April 19, 2017 at 07:43 AM
    Ok thank you Charlie.
    Regards,
    Mina Michel
    ...