What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm Support

    DocuSign widget is giving error when you try to sign in.

    Asked by candy on April 18, 2017 at 03:41 AM

    Our user named "ejenkins" has reported us that The DocuSign widget is not working. I have tested and I have seen that it gives always "Something's Wrong - please click here to try again" error despite authentication has been verified.

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    JotForm Support

    Answered by Rose on April 21, 2017 at 07:26 AM

    Upon checking user form 71102886123955 with our newly created Docusign credentials, everything seems working on our end.

    There has been a problem with the builder regarding token. However, I was informed by the developer who assigned to this ticket. 

    The problem has been fixed recently. The cloned form works on my side as expected. Could you please try it again and let us know if the issue persists. 

    In the meantime, please clear your browser caches before test it and do not forget to update widget after authentication.  Please also make sure that your DocuSign account is not expired or exceed limitations per month or per user.

    Please inform user accordingly.

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    JotForm Support

    Answered by candy on April 21, 2017 at 07:57 AM

    Dear Rose,

    I confirm that the DocuSign widget works when using the right credentials and clearing the browser caches.

    The user was informed accordingly.

    Thank you.