- fabiownevesdebritoAsked on April 18, 2017 at 05:09 AM
- JotForm SupportcandyAnswered on April 18, 2017 at 06:11 AM
We're sorry for the inconvenience you have.
I have cloned your form named "Medical form" on my side in order to test it. As far as I see, you have a condition in order to show the file upload field conditionally as you can see the screenshot below:
According to the condition: If you fill the "Organisation of jorney" field, the file upload field will appear on the form. This is the reason why it is hidden at the beginning.
If you do not need to that condition, please delete or disable it. This will solve the issue.
If you need any further assistance, you can always contact us.