The file upload is not showing in the frontend

  • Profile Image
    fabiownevesdebrito
    Asked on April 18, 2017 at 05:09 AM

    Hi

     

    The file upload is not showing in the frontend, but it is in the backend. Hide field is not activated.

    How to fi it? 

     

    Here is the link for the frontend: https://form.jotformeu.com/71044870684359

     

    Thank you

     

    Fabio

  • Profile Image
    candy
    Answered on April 18, 2017 at 06:11 AM

    Dear Fabio,

    We're sorry for the inconvenience you have. 

    I have cloned your form named "Medical form" on my side in order to test it. As far as I see, you have a condition in order to show the file upload field conditionally as you can see the screenshot below:

    According to the condition: If you fill the "Organisation of jorney" field, the file upload field will appear on the form. This is the reason why it is hidden at the beginning. 

    If you do not need to that condition, please delete or disable it. This will solve the issue.

    If you need any further assistance, you can always contact us.

    Thanks.