What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    File Upload: The file upload is not showing

    Asked by fabiownevesdebrito on April 18, 2017 at 05:46 AM



    The file upload is not showing in the frontend, but it is in the backend. Hide field is not activated.

    How to fi it? 


    Here is the link for the frontend: https://form.jotformeu.com/71044870684359


    Thank you



    Page URL:

  • Profile Image
    JotForm Support

    Answered by Chriistian on April 18, 2017 at 06:55 AM

    Hi there,

    You have this condition in your form such that when Organization of Jorney field is checked, only then the File Upload field will show.


    If you remove that condition, the File Upload field will show just fine.

    Let us know if you need further assistance.