What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image
    JotForm Support

    Blue Envelope Theme corrupts the form logo on the top in preview mode

    Asked by candy on April 18, 2017 at 08:14 AM

    Our user named "amcit" has reported us that his logo at the top doesn't appear in the preview mode.

    I have cloned his form on my side in order to test it and I have seen that when using the Blue Envelope Theme, it corrupts the form logo on the top only in the preview/publish mode as you can see the screenshot below:

    There is not any problem while using other themes such as default theme.

  • Profile Image
    JotForm Support

    Answered by Rose on April 18, 2017 at 09:36 AM

    Thank you for reporting us. 

    I was informed by the assigned developer to this ticket. The issue should have been fixed with the theme but user needs to re-apply theme to make changes take effect.

    Please inform user accordingly.

  • Profile Image
    JotForm Support

    Answered by candy on April 18, 2017 at 09:44 AM

    Hello,

    The user was informed.

    Thank you.