my email address is on the bounce list, but i know it is correct

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    Deanneasta
    Asked on April 18, 2017 at 09:18 AM

    I've just seen a note that my email is on your bounce list - can that be rectified without changing it.  I did have a period of a few days last month when that email wasn't working - but it is now - and that's where I would like submissions to go.

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    Sven
    Answered on April 18, 2017 at 09:45 AM

    I have removed your email from the bounce list, it should be working now, you don't need to change the email address. Emails usually end up in bounce list because your mail service provider rejects emails due to suspected spam etc. 

    For future reference, you can check and remove yourself from the bounce list, please follow this guide:

    How-to-Remove-Your-Email-Address-from-Bounce-List

     

    Also, to prevent this issue from happening in the future, please see the guide below:

    How-to-Prevent-Email-Bouncing-Related-Issues

     

    Thank you.