What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    my email address is on the bounce list, but i know it is correct

    Asked by Deanneasta on April 18, 2017 at 09:18 AM

    I've just seen a note that my email is on your bounce list - can that be rectified without changing it.  I did have a period of a few days last month when that email wasn't working - but it is now - and that's where I would like submissions to go.

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    JotForm Support

    Answered by Sven on April 18, 2017 at 09:45 AM

    I have removed your email from the bounce list, it should be working now, you don't need to change the email address. Emails usually end up in bounce list because your mail service provider rejects emails due to suspected spam etc. 

    For future reference, you can check and remove yourself from the bounce list, please follow this guide:

    How-to-Remove-Your-Email-Address-from-Bounce-List

     

    Also, to prevent this issue from happening in the future, please see the guide below:

    How-to-Prevent-Email-Bouncing-Related-Issues

     

    Thank you.