Stopped receiving notification email on new submission

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    Statistcasting
    Asked on April 18, 2017 at 09:46 AM

    I've received a notification email for each new submission until today, but now it stopped sending them. 

    I'm still getting submissions, but no notification email. Any idea what happened?

     

    Please let me know as soon as possible. 

    Thanks,

    Suzanne

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    david
    Answered on April 18, 2017 at 11:13 AM

    I checked your email history and did not see and disruptions in sending.  Check your spam/junkmail folder to ensure the emails are not being filtered there.  If they are not, let us know which address specifically is not receiving the notifications and we will take a closer look.

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    Statistcasting
    Answered on April 18, 2017 at 11:40 AM

    The address is suzanne@maipo.no

     

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    david
    Answered on April 18, 2017 at 01:07 PM

    According to our logs, the emails are being sent to the address successfully:

    I did not see any failed emails in the last 100 emails.  As far as I can tell, the emails are sending from our end and are being received.

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    Statistcasting
    Answered on April 18, 2017 at 02:31 PM

    I have nothing in the spam folder - any idea what else it might be?

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    John_Benson
    Answered on April 18, 2017 at 04:10 PM

    I checked your notification email and it is configured properly. I cloned your form and my notification email is working properly. Please try removing the notification email and create a new one. Here's a guide: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    If the issue persists, you must use your own SMTP settings. Here is a guide with further explanation: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Also, are you using a webmail or an email program (Outlook, Thunderbird, etc)?

    We'll wait for your response. Thank you.