- jotform1abbottscandyAsked on April 18, 2017 at 11:41 AM
I have this error on all of my forms. What is going on? Do I need to verify something?Page URL:
- JotForm SupportktyaguirreAnswered on April 18, 2017 at 12:00 PM
Thank you for contacting us!
We reviewed your account and it was form :
We also noticed that you added a signature field to the form. This does not help the collection of payments through credit cards since they would still be collected in plain text fields.
We have implemented for that matter payment integration:
I hope this information helps.
We have cleaned the form and reactivated your account. You may continue to work on your forms.
Please refrain from collecting such information and comply with the above procedure.
The system will auto-suspend any form that is non-complying with this.
- jotform1abbottscandyAnswered on April 18, 2017 at 01:48 PM
We use this collect information from our wholesale customers and don't want to charge them. It is information we keep on file. Are you saying that we can't use your program to collect this information at all since we aren't selling anything within the form?
- jotform1abbottscandyAnswered on April 18, 2017 at 02:30 PM
So even when I do add a payment gateway it makes we charge my client? Even though I am not trying to sell them anything at all?
- AIDANAnswered on April 18, 2017 at 04:00 PM
In light of the above, and as my colleague ktyaguirre suggested, the only options would be using our payment integration, and enabling payment authorization.
But as you kindly explained, you do not want to charge your customers, but instead you would like to have that information on file, and for that I would suggest performing this collecting task outside of the JotForm forms, leaving only the agreement and signing parts if you see fit.
I hope this helps. If you need further assistance please let us know. Thank you.