Get Referrer widget not able to report source http page anymore

  • Profile Image
    commtrans
    Asked on April 18, 2017 at 01:55 PM

    I was using a "hidden field" to know what product page the form was being submitted from.  This seems to have gone away with the update.  I don't see a hidden field area anymore on the tools.  Is there another way to do this?

    Thanks!

    Anna

  • Profile Image
    jonathan
    Answered on April 18, 2017 at 03:33 PM

    I assume this was the form https://www.jotform.us/form/50823745296159

    Can you please try first refreshing/updating the Get Referrer widget on the form by running the settings wizard again. See the image below on how I meant.

     

    Save the form after updating the widget and then you can test the form again.

    Let us know if this did not resolve the issue.

  • Profile Image
    commtrans
    Answered on April 18, 2017 at 04:44 PM
    Refreshed, did not work. I’m on this page: https://www.commtrans.com/candidate-transit/
    It sends me this. Not sure why it is pulling that page?
    https://www.commtrans.com/new-inventory/
    anna test - c2 page
    a
    adf
    aaa
    asdf@gmail.com
    _______________________________________________
    Anna Petermann | 800.737.9394 Ext. 114
    792 S Cooper Street | Memphis, TN | www.commtrans.com
    [Description: Description: logo-small-with-tagline-for-outlook]
    ...
  • Profile Image
    jonathan
    Answered on April 18, 2017 at 06:02 PM

    Can you please guide me how to access the form on your website https://www.commtrans.com/candidate-transit/

     

    I could not find the form at this time to test the issue.

  • Profile Image
    commtrans
    Answered on April 19, 2017 at 10:43 AM
    I turned it off because it’s a live site – it is fly-out tabs on the right. New vehicle quote or Used vehicle quote.
    Thanks!
    Anna
    _______________________________________________
    Anna Petermann | 800.737.9394 Ext. 114
    792 S Cooper Street | Memphis, TN | www.commtrans.com
    [Description: Description: logo-small-with-tagline-for-outlook]
    ...
  • Profile Image
    BJoanna
    Answered on April 19, 2017 at 01:06 PM

    I have submitted your form and I have checked submission page of the form and Referrer data is shown for all of your submissions.

    I am not exactly sure which issue did you reported. As far as I can see Get Referrer widget is working properly. 

    Please note that Get Referrer widget is used to find out where the people who visited and filled out your form came from. In my case it is URL of this thread. 

    If you have same form embedded on multiple pages and you want to know on which page form was submitted and you should use Get Form Page URL widget

    Let us know if you need further assistance. 

  • Profile Image
    commtrans
    Answered on April 20, 2017 at 11:43 AM
    The url that it gives me is not the page it was submitted from. Something changed and it no longer works, just seems to give random url.
    Is there another way to record the url of page it was submitted from? I need to know the product the customer wants a quote on. It used to work fine with a hidden field that I inserted – can’t remember what I did though.
    _______________________________________________
    Anna Petermann | 800.737.9394 Ext. 114
    792 S Cooper Street | Memphis, TN | www.commtrans.com
    [Description: Description: logo-small-with-tagline-for-outlook]
    ...
  • Profile Image
    commtrans
    Answered on April 20, 2017 at 11:43 AM
    I’m so sorry, I just re-read your mssg. I am indeed using the wrong widget. I need the page URL widget. Apologies!
    Anna
    _______________________________________________
    Anna Petermann | 800.737.9394 Ext. 114
    792 S Cooper Street | Memphis, TN | www.commtrans.com
    [Description: Description: logo-small-with-tagline-for-outlook]
    ...
  • Profile Image
    BJoanna
    Answered on April 20, 2017 at 01:08 PM

    I'm glad to hear that your issue is resolved. 

    Feel free to contact us if you have any other issues or questions.