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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    SMTP email

    Asked by mking3068 on April 18, 2017 at 01:56 PM

    Good Morning,


    I have changed the notification email sender to:


    a pop address. Each time I get "address added" and even went thru the verification process and that comes back as verified. Each time I have saved the change but it won't stay. If I switch off to make other changes the email sender address goes back to "noreply@jotform.com


    Page URL:

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    JotForm Support

    Answered by John_Benson on April 18, 2017 at 03:51 PM

    We are also not having any issue regarding to notification emails. I checked your form and I can see that the Sender Email is already set to store@menut**.com.  See image below:

    Is the issue resolved? If not, please try following this guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form. If the issue persists, please let us know so we can investigate it further.

    If you have questions, please contact us again.