SMTP email

  • Profile Image
    mking3068
    Asked on April 18, 2017 at 01:56 PM

    Good Morning,

     

    I have changed the notification email sender to:

    store@menutek.com

    a pop address. Each time I get "address added" and even went thru the verification process and that comes back as verified. Each time I have saved the change but it won't stay. If I switch off to make other changes the email sender address goes back to "noreply@jotform.com

    Ideas?

  • Profile Image
    John_Benson
    Answered on April 18, 2017 at 03:51 PM

    We are also not having any issue regarding to notification emails. I checked your form and I can see that the Sender Email is already set to store@menut**.com.  See image below:

    Is the issue resolved? If not, please try following this guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form. If the issue persists, please let us know so we can investigate it further.

    If you have questions, please contact us again.