What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    If I downgrade my plan for a few months, does all my data stay saved?

    Asked by RedBullFlugtagCrew on April 18, 2017 at 02:33 PM

    I don't want to lose my info, but I no longer need the larger package at this time.  

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    JotForm Support

    Answered by jonathan on April 18, 2017 at 04:02 PM

    Although the data will not be immediately removed/deleted , it will be later on. This was meant to preserve the storage space resources use by JotForm.

    If your account plan is downgraded to lower subscription plan, it means your account allocation usage will be lowered also. This means it will not be able to hold the usage of the previously paid plan.

    I recommend you download all your data as well if you intend to lower your subscription plan. By downloading all your data, you will be able to keep them stored offline outside JotForm.

    User guide: How-to-export-all-of-your-data-at-once


    Let us know if you need further assistance.