Keep Getting Back on Bounce List

  • birdvillechurch
    Asked on April 18, 2017 at 2:54 PM

    I continue to remove our email address from the bounce list, but after a week or two in bounces again and we stop getting email notifications re: form sign ups. I have whitelisted jotform through or email service provider.

  • BJoanna
    Replied on April 18, 2017 at 4:20 PM

    I saw that recent email Notification bounced. I have checked and your email address is not in the bounce list any more, so we are unable to check the reason why it was added to the bounce list. 

    I have also inspected your email Notification settings and I noticed that Reply-to Email option is not selected. I would suggest you to select one of the options from dropdown list.

    Keep Getting Back on Bounce List Image 1 Screenshot 20

    Also please check this guides: 

    How to Prevent Email Bouncing Related Issues

    Why I am not Receiving Email Notifications?

    If your email addresses are added again to the bounce list, I would suggest you to use your own email address as sender email address. Inside of this guide you can find how to setup SMTP for a Form:

    How to Setup SMTP for a Form

    Hope this will help. Let us know if you need further assistance.