What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Keep Getting Back on Bounce List

    Asked by birdvillechurch on April 18, 2017 at 02:54 PM

    I continue to remove our email address from the bounce list, but after a week or two in bounces again and we stop getting email notifications re: form sign ups. I have whitelisted jotform through or email service provider.

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    JotForm Support

    Answered by BJoanna on April 18, 2017 at 04:20 PM

    I saw that recent email Notification bounced. I have checked and your email address is not in the bounce list any more, so we are unable to check the reason why it was added to the bounce list. 

    I have also inspected your email Notification settings and I noticed that Reply-to Email option is not selected. I would suggest you to select one of the options from dropdown list.

    Also please check this guides: 

    How to Prevent Email Bouncing Related Issues

    Why I am not Receiving Email Notifications?

    If your email addresses are added again to the bounce list, I would suggest you to use your own email address as sender email address. Inside of this guide you can find how to setup SMTP for a Form:

    How to Setup SMTP for a Form

    Hope this will help. Let us know if you need further assistance.